Right of Revocation
You have the right to revoke this contract without providing any reason. The revocation period is fourteen (14) days from the date on which you or a third party named by you, who is not the carrier, took possession of the last item in your order.
To exercise your right of revocation, you must notify us via an explicit declaration (e.g., by letter or email) sent to:
URBUN Coffee GbR
Stauffenbergstraße 65A
64283 Darmstadt
Email: info@urbun-coffee.com
You may use the sample revocation form provided below, but this is not mandatory. Your revocation will be considered timely if the communication or the returned goods are sent before the revocation period expires.
Consequences of Revocation
If you revoke this contract, we will refund all payments received from you, including delivery costs (except for any additional costs incurred due to your selection of a delivery method other than our standard shipping). Refunds will be made promptly and no later than fourteen (14) days after we receive notice of your revocation.
We will use the same payment method that you used for the original transaction unless expressly agreed otherwise. You will not incur any fees for this refund.
We may withhold the refund until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever comes first.
You must return the goods to us without undue delay and in any case no later than fourteen (14) days from the day on which you notified us of the revocation. The deadline is met if you dispatch the goods before the period expires.
You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functionality.
Subscription Contracts
For subscription agreements, the revocation period begins on the day you or a third party named by you takes possession of the first delivery. The standard 14-day period applies.
Service-Based Transactions
If you request that we begin providing a service during the revocation period, you are required to pay a reasonable amount corresponding to the services already rendered up to the point of your cancellation.
Try Before You Buy
If you participate in our “Try Before You Buy” program, you are entitled to return the product within the designated trial period communicated at the time of order.
- If the product is returned within this trial period and in acceptable condition, you will not be charged.
- If the product is not returned within the trial period, or is returned damaged, your payment method will be charged the full amount.
Exceptions
Please note that the right of revocation does not apply to certain contracts, including:
- Contracts for the supply of perishable goods (e.g., roasted coffee, if the packaging has been opened)
- Goods made to your specifications or clearly personalized
- Services that have already been fully performed
Sample Revocation Form
(If you wish to revoke the contract, please fill out this form and return it to us.)
To: URBUN Coffee GbR
Stauffenbergstraße 65A
64283 Darmstadt
Email: info@urbun-coffee.com
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Date: ________________
Signature (only if sent on paper): __________________
(*) Delete where inapplicable.